Privacy policy

Last updated: October 2025

1. Introduction

Play & Grow Therapy (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By visiting our website or engaging our services, you agree to this Privacy Policy.

2. What Information We Collect

We may collect the following types of information:

  • Personal details: Name, email address, phone number, postal address.

  • Child information (if applicable): First name, age, developmental goals, and relevant support needs (shared only with consent).

  • Health or NDIS-related details: Where relevant to therapy or support planning, collected only with informed consent.

  • Payment details: For processing session fees or online purchases.

  • Website data: Browser type, device information, IP address, and pages visited (via cookies and analytics tools).

3. How We Collect Information

We collect personal information through:

  • Website forms or contact submissions

  • Email or phone communication

  • Intake and consent forms

  • Session notes or goal-planning discussions

  • Online store or booking systems

Whenever possible, we collect information directly from you or from your authorised representative (such as a parent or guardian).

4. How We Use Your Information

Your information may be used to:

  • Provide therapy or support services

  • Respond to your enquiries or requests

  • Maintain records and manage appointments

  • Communicate about sessions, updates, or resources

  • Process payments and issue invoices

  • Improve our services and website experience

  • Comply with legal or regulatory obligations

We will never sell, rent, or trade your personal information.

5. Disclosure to Third Parties

We may share information only when necessary and with your consent, including with:

  • Allied health professionals or educators working with your child

  • NDIS providers or plan managers (if applicable)

  • IT, website, or payment service providers who assist in our operations

  • Legal or regulatory bodies when required by law

All third-party providers are required to handle your data securely and confidentially.

6. Storage and Security

We store information electronically in secure systems protected by passwords, encryption, and restricted access.
Paper records (if any) are stored in locked cabinets and destroyed securely when no longer required.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect anonymous traffic data through tools such as Google Analytics.
You can choose to disable cookies in your browser settings, though this may affect some website functionality.

8. Access and Correction

You have the right to access, update, or correct your personal information at any time.
Please contact us if you wish to review or amend any details we hold about you.

9. Retention and Disposal

We retain personal information only for as long as necessary to provide services or comply with legal obligations.
After this period, data is securely deleted or destroyed.

10. Complaints

If you believe your privacy has been breached, please contact us immediately.
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Contact Us

If you have questions or concerns about this policy or how your information is handled, please contact:

Play & Grow Therapy
📧 Email: hello@playandgrowtherapy.com
🌐 Website: www.playandgrowtherapy.com
📍 Location: New South Wales, Australia