Terms and Conditions

Last updated: October 2025

Welcome to Play & Grow Therapy (“we”, “our”, or “us”). By using our website, booking a service, or purchasing a resource, you agree to the following Terms and Conditions. Please read them carefully before using our website or engaging our services.

1. General Information

This website is operated by Play & Grow Therapy, located in New South Wales, Australia.
Our website and services are designed to provide information, therapy support, and educational resources for families and professionals.

By accessing our website, you agree to comply with these Terms, our Privacy Policy, and any other policies linked on our site.

2. Use of This Website

You agree to use this website for lawful purposes only. You must not:

  • Engage in any conduct that violates Australian law or infringes the rights of others.

  • Interfere with or disrupt the website’s functionality.

  • Copy, reproduce, or distribute our content without written permission.

  • Use the website to send unsolicited messages or upload harmful content (malware, viruses, etc.).

We reserve the right to restrict access or remove content at our discretion.

3. Information Disclaimer

The information provided on this website, including blog posts, articles, and downloadable materials, is for general educational purposes only.
It is not intended to replace medical, psychological, or professional advice.

Always seek the guidance of qualified health professionals regarding specific concerns for your child or family.
We make every effort to keep information current and accurate but cannot guarantee completeness or suitability for your individual circumstances.

4. Services and Bookings

Our services include play therapy, developmental support, early intervention, parent consultations, and school readiness sessions.
By booking a session, you agree to:

  • Provide accurate and complete information during intake.

  • Attend sessions as scheduled or provide at least 24 hours’ notice for cancellations.

  • Understand that repeated cancellations or no-shows may result in fees or discontinued service.

Payment Terms: Payment is due as outlined at the time of booking.
We reserve the right to update fees or service offerings at any time, with notice provided to clients where applicable.

5. Online Purchases and Resources

Our website may offer digital or physical products (such as printable resources or parent guides).
By purchasing a product, you acknowledge that:

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Digital files are for personal or professional use only and must not be resold, shared, or redistributed.

  • We do not guarantee that online resources will meet all individual or organisational needs.

Refunds or replacements are provided in accordance with the Australian Consumer Law.

6. NDIS and Confidentiality

For clients accessing services under the NDIS, we follow all relevant provider and record-keeping standards.
Information collected during sessions remains confidential in accordance with our Privacy Policy and professional ethics, unless disclosure is required by law (e.g., risk of harm or court order).

7. Intellectual Property

All website content — including text, images, branding, videos, downloads, and logos — is the property of Play & Grow Therapy unless otherwise credited.
You may not copy, adapt, or reproduce any part of this website without prior written consent.

8. Limitation of Liability

While we take care to ensure accuracy and security, we are not liable for:

  • Any loss or damage arising from use of the website or reliance on its information.

  • Service interruptions, data breaches, or third-party platform failures.

  • Personal outcomes or decisions made based on our resources or communications.

To the fullest extent permitted by law, Play & Grow Therapy disclaims all liability for damages or losses of any kind.

9. External Links

Our website may include links to external websites for your convenience.
We do not control or endorse the content on third-party sites and are not responsible for their accuracy, privacy practices, or security.

10. Changes to These Terms

We may update these Terms and Conditions at any time to reflect changes in our services or Australian law.
The updated version will be published on this page with a revised “Last updated” date.
Your continued use of the website signifies acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

If you have questions about these Terms or your use of the website, please contact:

Play & Grow Therapy
📧 Email: hello@playandgrowtherapy.com
🌐 Website: www.playandgrowtherapy.com
📍 Location: New South Wales, Australia